A Couple of Birds is committed to protecting your privacy and your personal data.

This Privacy Policy explains what information we collect, how we use it, and the choices you have about your data.

If you have any questions about your personal data or this policy, you can contact us at: acoupleofbirdsdesign@gmail.com

We are committed to:

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• Being clear about why we collect personal information and how we use it

• Only collecting information we need to deliver our services properly

• Keeping your personal data safe, secure, and up to date

• Never selling your personal information or using it for third-party marketing

• Only working with trusted suppliers who meet appropriate data protection standards

• Giving you control over how we communicate with you

Overview

• We collect personal information when you:

• Contact us via our website, email, or social channels

• Work with us as a client or supplier

• Use our website

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This may be collected electronically and, in some cases, through direct business communications.
We also collect limited technical data when you visit our website. This helps us understand how our site is used and improve it over time. More information is provided in the Cookies section below.

By sharing your personal information with us, you agree that it will be handled as described in this policy.

If you would like us to stop processing your personal data, you can contact us at any time at: acoupleofbirdsdesign@gmail.com

How we use your information

We use personal data to:

• Respond to enquiries and provide quotations

• Deliver our design and creative services

• Manage projects and client relationships

• Process invoices and payments

• Improve our website and services

• Send marketing communications (only where you have opted in or where otherwise permitted by law)

• Meet legal, tax, and regulatory obligations

What information we collect

We may collect:

• Name

• Email address

• Telephone number

• Company details

• Project enquiries and correspondence

• Billing and payment details

• Communication preferences

• Website usage data (such as pages visited and IP address)

• If you provide us with information about someone else (for example, a team member or stakeholder), we will only use it for the purpose it was provided and will not contact them directly unless appropriate.

• Lawful basis for using your data

We process personal data under the following lawful bases:

Contract: when we need your data to deliver services you have requested
Legitimate interests: to run and improve our business and respond to enquiries
Legal obligation: for tax, accounting, and regulatory requirements
Consent: for certain marketing communications and non-essential cookies
Where we rely on consent, you can withdraw it at any time.

Marketing
If you choose to hear from us, we may send occasional updates about our work, services, or insights.

You are always in control:

• You can opt out at any time

• Every marketing email includes an unsubscribe link

• We will never send marketing without a lawful basis

• We keep communications relevant and limited.

• Cookies and website usage

• Our website uses cookies to help it function properly and to understand how it is used.

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Cookies help us:

• Make the website work as expected

• Analyse website traffic and usage trends

• Improve performance and user experience

Where required, we will ask for your consent before placing non-essential cookies.

You can control or disable cookies through your browser settings at any time.

Sharing your data

We do not sell your personal data.

We only share data when necessary, for example with:

• Email and communication providers

• Cloud storage and file management services

• Accounting and invoicing systems

• Project management and collaboration tools

• Website analytics providers

All third-party providers are carefully selected and required to handle data securely and in line with data protection law.

International data transfers

Some of our service providers may process data outside the UK or EEA.

When this happens, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTA), or

• Standard Contractual Clauses (SCCs) approved by regulators

• These ensure your data remains protected to UK GDPR standards.

How we keep your data safe

We take data security seriously.

We use appropriate technical and organisational measures to protect personal data, which may include:

• Controlled access to systems and files

• Secure storage and password protection

• Use of reputable third-party platforms

• Regular review of security practices

• While no system can be completely secure, we take all reasonable steps to protect your data.

• How long we keep your data

• We only keep personal data for as long as necessary.

This is typically:

• For the duration of a client relationship

• Plus a reasonable period afterwards for legal, tax, or accounting purposes

• When data is no longer needed, it is securely deleted or anonymised.

Your rights

• You have rights over your personal data, including:

• The right to access the data we hold about you

• The right to correct inaccurate data

• The right to request deletion of your data (in certain cases)

• The right to object to processing based on legitimate interests

• The right to restrict how your data is used

• The right to withdraw consent at any time

• The right to data portability (where applicable)

To exercise any of these rights, contact us at: acoupleofbirdsdesign@gmail.com

Complaints

If you are concerned about how we handle your personal data, please contact us first so we can help resolve the issue.

You also have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
https://ico.org.uk/

Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will always be posted on this page with a revised date.

Contact
If you have any questions about this Privacy Policy or how we use your data, you can contact:

A Couple of Birds
Email: acoupleofbirdsdesign@gmail.com
Website: www.acoupleofbirdsdesign.com
Address: 124 City Road, London, EC1V 2NX